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Telecommunication is a funny business. One day you are a hero and the next day a circuit goes down, with people scratching their heads on what is causing this. The following day, emails are going back and forth, escalation conference calls, and then #@$%*&.  A few days later, over a holiday weekend, people are still trying to figure out why all of a sudden a circuit has been taken down. Come to find out it was a twisted cross connect. Why does it always seem like the problem is the last thing you  check?  Just when  you think the fire is out it, the fire re-appears at the same spot but the cause is different. At this point, it was time to re-build the entire house from scratch.   This was a painful experience, but a lot of good it coming out of it.
Intelletrace has it’s work cut out to earn the trust from our customer. We are working closely with their techs and manager to improve the process. We understand circuits are eventually going to have problems of some kind. It is our responsibility to quickly understand why the problem exists, understand the processes of the Carrier support group, and push for quick resolution.  Intelletrace must constantly prove we are part of the solution.
Recently, Intelletrace had met with XO to work on getting better. When our vendors are lacking communication and the experience for quick resolution, this reflects on Intelletrace.  Through the ever changing technology, people, and processes, Intelletrace must meet with Carriers to review past situations and improve.  From our meeting with XO, both companies gained a  better understanding of each other.  Intelletrace received a new escalation list from provisioning, support, and engineering with XO.   A review process was also set up for both companies to continue to work on building a stronger relationship.
These are a few more reasons on why to choose Intelletrace.  We are constantly working on being a better partner for our customers and vendors.  Our customers know their business and what makes them successful.  Unless a company is focused, it is very tough, if not impossible, to keep up with the ever changing industry of Telecom.  Intelletrace remains focused on selling, provisioning, and supporting our customers 24×7.  Please let us know what we can do for you to get better.