Posts tagged support
Nothing Wrong with Outsourcing
Jul 13th
In a down economy, more companies look to outsource for services which is not their core expertise. Companies can no longer support departments which are not a revenue stream for their company or demand a big overhead.
Even Tier 1 Carriers are outsourcing their support and provisioning departments to help compete in this environment. Sprint has announced an agreement with Ericsson Services to assume this role. Verizon Buiness has moved their call centers to Buenos Aires and the Phillipines. Customers can no longer rely on dealing with the Carriers direct anymore, when support and provisioning issues arise. Although, customers believe they are calling the carrier direct, the people on the other line are most likely an outsourced call center.
Intelletrace’s core expertise is selling, installing, and support network services. We do not have the overhead to maintain our own network. We do not have our own equipment in the field. This enables Intelletrace to remain customer focused. More and more customers are starting to realize this. Customers know when they pick up the phone to call Intelletrace, they will not be on hold for 30 minutes (like I was with AT&T wireless last week) and they will be speaking with somebody who is employed and trained by Intelletrace.
Have you turned the corner yet?
A Myth Intelletrace Proves Wrong
Jun 14th
One of the biggest myths in the telecom industry, are non-facility based resellers “add another line of communication” and “slow down the process of installing and repairing services”. Intelletrace continually proves these statements to be a myth. Over the last few years, business has grown rapidly with other Carriers, who see the value in Intelletrace. Even other Carrier customers have said, “Intelletrace installs services 2 to 3 days quicker than going direct to the Carrier” and “Intelletrace was not only able to repair our circuit quickly, but they were able to look into our router to make sure it was not a hardware related issue.”
Intelletrace was founded by engineers who saw value in resellers. A reseller who can solve problems quickly, so their customers can concentrate what they do best. This philosophy provided the groundwork for a customer friendly company. Intelletrace remains focused on selling, installing, and supporting data and Internet circuits. The company focus enables Intelletrace to do their job very well and establish relationships with their Carriers. The Carrier relationships provide Intelletrace a competitive edge in pricing and in service. Read the rest of this entry »
Marc Alciati
Age: 42
Gender: Male
Industry: Telecommunications
Occupation: President CEO
Location: Novato : CA : United States
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