Posts tagged social networking

It is nice to see a few of the Carriers are catching up to the Social Networking tools, which people use everyday to communicate. The first of the year, I turned over a new leaf to come out and call out the Carriers who continue to bring back the dinosaur age, when it comes to customer service.  Unfortunately, I do not have enough posts to discuss the Carriers who are stepping up and delivering at a high level.  I have been posting and naming Carriers for almost 6 months now.  Not one as responded until now. 

Level 3 was the first to respond to our frustrations at Intelletrace. After taking several days and sometimes weeks, to get back budgetary pricing, Level 3 delivered Intelletrace a pricing tool. After 5 years of working with Level 3, we were happy to hear from them.  The pricing tool is easy to use and prices out their private line and Internet access products. The more you use it, the more you can build up the database, so it will see be just a point and click for quick pricing. It took 2 days after our post, for Level 3 to  deliver what we needed to service our customers. I guess that is the power of blogging, when it goes out to the world. Blogging is getting to be more powerful than escalating within the Carrier executive levels.  Hmmm… I starting to get other ideas.
XO also responded quickly after a blog post. After an install which went South, our head Geek posted his frustrations and XO quickly responded.  We quickly spoke with Executives and have set up meetings to see how we can work closer together.  At Intelletrace, we rely on our Carriers to make us successful. Our Carriers, are just as important as our customers. We are amazed they are starting to respond to our need through the Social Networking channels.  I hope we can resolve problems and strengthen the partnership through getting to know each other better.

Level 3 and XO are ahead of the game when it comes to getting to know their customers and communicating.  We will see how long until the others catch up or continue to fall behind in the market place.