This was a quote said today by a customer. It is not the first time I have heard somebody say this. Why have people been taught to learn to accept this type of service in today’s competitive business world? It is very simple. Carriers have routinely provided poor service, with constant turnover in employees, billing issues, and poor response time (if any).  Customers have given up and always go back or stay with AT&T.  Why not.?  If every Carrier provides a poor service, might as well stay with the biggest.  People are tired of changing and have given up on finding a quality vendor for their data and Internet services.  Might as well learn and adjust to your vendor.  Would you do that if you were shopping for a car?
Well I do not need to tell you. In the 21st century, when competitiveness is higher than ever, nobody should ever, ever accept this. There are better vendors at equal or better prices.  However, you may have to get out of your comfort zone and change to a smaller company who does not have a well know name or has a business model which you may have never heard of before. Do not give up. There are better companies. You deserve it. Nobody should ever accept poor service and should demand credits for such.  Step into a new Paradigm.