In a down economy, more companies look to outsource for services which is not their core expertise. Companies can no longer support departments which are not a revenue stream for their company or demand a big overhead.

Even Tier 1 Carriers are outsourcing their support and provisioning departments to help compete in this environment. Sprint has announced an agreement with Ericsson Services to assume this role. Verizon Buiness has moved their call centers to Buenos Aires and the Phillipines. Customers can no longer rely on dealing with the Carriers direct anymore, when support and provisioning issues arise. Although, customers believe they are calling the carrier direct, the people on the other line are most likely an outsourced call center.

outsource

Intelletrace’s core expertise is selling, installing, and support network services. We do not have the overhead to maintain our own network. We do not have our own equipment in the field. This enables Intelletrace to remain customer focused. More and more customers are starting to realize this. Customers know when they pick up the phone to call Intelletrace, they will not be on hold for 30 minutes (like I was with AT&T wireless last week) and they will be speaking with somebody who is employed and trained by Intelletrace.

Have you turned the corner yet?