The past few weeks I have spoken about what it takes to be a successful business in the new economy.  One of the Carriers I mentioned was Verizon Business.  I do want to make note, Verizon Business is one of our largest vendors and when it comes to metro services and Internet services, we highly recommend them to our customers.  Verizon Business has often worked with us when issues arise, regarding business downturn, chronic services, and delayed installations.  Verizon Business is still a valuable partner and a reason why Intelletrace has been so successful. 

What is has been going on in the industry over the past two years, many layoffs and moving of people, experience and knowledge at the engineering level is slowly disappearing.  As networks evolve, merge, and are groomed, more and more problems seem to be arising without any reason for such an outage given by the Carrier.  Carriers are taking days and sometimes weeks before they are figuring out what might have happened.  Often time, we hear the problem is fixed, but the Carrier has no reason why the outage may of occurred and cannot really be confident that it will not happen again.  Finding the correct people who understand the network is taking too long. 

A service provider cannot afford to have such a luxury with a customer.  A service provider must act quickly, be proactive, and provide solutions to limit the problem from every happening again.  When problems arise, Carriers need to act quicker, stop making excuses, and DO THE RIGHT THING.  Stop worrying about contracts and work out a solution so both parties WIN.  All Carriers must start acting this way for them to succeed in the new business world and continue to gain market share.