Blog of a Telecom CEO » Level3 http://ceoblog.intelletrace.com Telecom Behind the Scennes Tue, 06 Sep 2011 18:43:54 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Are You Following Yet? http://ceoblog.intelletrace.com/are-you-following-yet/ http://ceoblog.intelletrace.com/are-you-following-yet/#comments Tue, 02 Feb 2010 04:52:14 +0000 Marc Alciati http://ceoblog.intelletrace.com/?p=155 There was a major outage in Yuma, AZ today, lasting over six hours.   Many customers were affected, including several of Intelletrace’s. It was a Level3 fiber cut.  We found out the hard way, Verizon Business was buying capacity from them, with no protect path. We also learned other Carriers were buying capacity from Level3. Unfortunately,  Verizon Business was reselling a Level3 circuit, when we thought we were buying a complete Verizon Business circuit end to end.  I will save for another blog. However, we did gain new followers including Verizon and Telepacific Support, on Twitter. We were giving real live updates with no fluff.  For future outages, please follow us at @AskIntelletrace. Our support will tell it like it is and provide our customers real live updates of major outages. These outages might also affect you as well!  Verizon Support would not give updates via Twitter regarding any updates.  Verizon Support prefers our NOC to call into their Support and sit in a que for endless minutes.  It seems like a waste of time and not a very useful way to communicate when a major outage occurs and multiple people are affected.  Just think how many phone lines and use of resources would be available in major outages, when thousands of people can be reached in a tweet or a blog.  We are communication companies and we need to continue to work on communicating more effectively with each other, especially with new applications being invented constantly. 

Join our NOC or follow me @malciati and any product questions at @intelletrace on Twitter.

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