Posts tagged Data
“I have learned to accept minimal service”
Apr 13th
This was a quote said today by a customer. It is not the first time I have heard somebody say this. Why have people been taught to learn to accept this type of service in today’s competitive business world? It is very simple. Carriers have routinely provided poor service, with constant turnover in employees, billing issues, and poor response time (if any). Customers have given up and always go back or stay with AT&T. Why not.? If every Carrier provides a poor service, might as well stay with the biggest. People are tired of changing and have given up on finding a quality vendor for their data and Internet services. Might as well learn and adjust to your vendor. Would you do that if you were shopping for a car?
Well I do not need to tell you. In the 21st century, when competitiveness is higher than ever, nobody should ever, ever accept this. There are better vendors at equal or better prices. However, you may have to get out of your comfort zone and change to a smaller company who does not have a well know name or has a business model which you may have never heard of before. Do not give up. There are better companies. You deserve it. Nobody should ever accept poor service and should demand credits for such. Step into a new Paradigm.
A Myth Intelletrace Proves Wrong
Jun 14th
One of the biggest myths in the telecom industry, are non-facility based resellers “add another line of communication” and “slow down the process of installing and repairing services”. Intelletrace continually proves these statements to be a myth. Over the last few years, business has grown rapidly with other Carriers, who see the value in Intelletrace. Even other Carrier customers have said, “Intelletrace installs services 2 to 3 days quicker than going direct to the Carrier” and “Intelletrace was not only able to repair our circuit quickly, but they were able to look into our router to make sure it was not a hardware related issue.”
Intelletrace was founded by engineers who saw value in resellers. A reseller who can solve problems quickly, so their customers can concentrate what they do best. This philosophy provided the groundwork for a customer friendly company. Intelletrace remains focused on selling, installing, and supporting data and Internet circuits. The company focus enables Intelletrace to do their job very well and establish relationships with their Carriers. The Carrier relationships provide Intelletrace a competitive edge in pricing and in service. Read the rest of this entry »
Welcome to my little corner of the web.
Jun 10th
I plan on giving my insight into the telecom community and the unique niche Intelletrace provides.
The Data and Internet ExpertsIntelletrace provides you what you want, the individual carrier gives you what they have.
Remember the days when the Carriers use to provide excellent service? Well those days are over. Layoffs cutbacks and the need to make a profit causes the older grey hair with the experience to retire.
That account rep you loved. Gone!
That service tech you loved. Gone!
Marc Alciati
Age: 42
Gender: Male
Industry: Telecommunications
Occupation: President CEO
Location: Novato : CA : United States
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