Let’s face it. Telecommunications is complicated and it is getting more complicated. There are many different types of services and ways to get Internet or have offices talk to other offices. Ethernet, DSL, Cable, Sonet, Copper, Wave, etc…. There are many different ways to receive your services and many different ways to order. The forms are all different for each service and the sometimes the equipment to make the services work are different too.  The install process can be confusing, long, and painful. Often times, customer are caught in the dark of what is really going on or even reaching somebody who does know what they are doing. Let’s face it, the experience sucks? It is almost as bas as buying a new car.  I am not saying Intelletrace does not experience the same problems with our vendors and we often do our best to hide the issues.  We do have issues, and probably more of it, since we are ordering 10 to 20 new lines every month.   Bottom line, we are working hard to make the experience suck less and meet the project deadlines of our customers. Competitive pricing, same network, experience people who answer the phone, and the process sucks less. Sounds like a good deal to me.  Does somebody know a car dealer who can offer this too?  :)   

Happy Labor Day.