I still find it hard to believe people look at resellers or switchless Carriers, as just a middleman.  At least get  know the company, to make sure they have references, the experience, and the knowledge of providing the services.  In this day and age, people must look at all options and give every option their full attention.  Especially, when that solution is the least expensieve way to go.

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People have no problem working with a middleman on the most expensive purchase they will ever make, a HOUSE.  The majority of house buyers get a loan through a broker and never deal with the bank directly.  Why would you?  A broker takes the headaches out, deals with the bank, and shops around for the best interest rate.  When I have a problem or question, I deal with my broker.

How many times are people going to let the Big Carrier, delay projects, not deliver on time, not return calls, no proactive updates, incorrect billing, and give bad information?  It is time to keep an open mind.  We need to start understanding not only what we are buying, but who we are buy from.