Posts tagged 10gig

We are going on 3 months now in trying to get a circuit re-designed for a customer and waiting over 3 weeks for pricing.  Holiday Season is over, it is time to get back to work.  Qwest is the lame Carrier today, which is moving at the pace of a snail in the very fast moving world of telecom.
We have a 10gig circuit from San Jose to Seattle, which has multiple maintenance windows and multiple outages. Unfortunately, the circuit is still not considered chronic yet, it is practically unusable. Qwest continues to stall and continues to make excuses on finding a new path which is usable. It is unbelievable and I am sick and tired of it.  Qwest only has two paths from San Jose to Seattle, so they do not have much too choose from.�
I am also waiting for them to get me firm pricing for a direct connection on a 2.5gig, which we need to move on. Sure Qwest got me the monthly cost, which only took about 2 weeks, but still it has not got me the build costs for the direct connect and splicing. What are they waiting for? From my understanding, their is not a lot of new construction going on, so what is the hang up? Sure they got me a budgetary price, but what does that mean. Does Qwest expect us to sign up for a new service, which they can change the pricing on us and stick us for another 36 months for a circuit that is too expensive and possibly unusable.  This is exactly why I left the big Carriers.  As they continually move at a dinosauric pace, Intelletrace is moving at light speed to meet the customer demand for SERVICE.