Share

I am not big on New Year’s Resolutions, but in 2010, I am going to start discussing some of the dealings we have with the Carriers. Why now? I am getting sick of the excuses and the blame put back on the customer. In today’s information age, why does it take 4 to 6 weeks for Carriers to get back International quotes. In fact, I am still waiting 2 months for a local private line circuit price from AT&T in New Orleans. You will not believe the excuses, from there is only 1 person in ALL of AT&T who can price this and he is on vacation, to why doesn’t the end user call the local AT&T rep instead of Intelletrace. You know why, because AT&T will not call them back.  Unbelievable! With the powerful tools and applications the Internet brings us, why does this complacency still exist? AT&T is the worst of them all, yet customers still go to them because they feel they will get the best service out of due to their size. With all the layoffs in the past 30 days, this type of service is only going to get worst.  More stories to come…  I am just sick of it!!!