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East Bay Data Center
May 13th
I toured the Core Site Data Center yesterday in Milpitas. I know it has been around since 2007, but it was the first time I had a chance to visit. There are not many in the East Bay and I consider it the premier Data Center, which has available capacity.  The facility is easy to get to from the South Bay and the East Bay.  The data center is also well disguised in an office park and has all the features and benefits of a top notch data center, SAS 70 type I compliant and soon to be type II.  With multiple fiber providers coming into the facility, being an old WorldCom mega POP, and fiber back hauled to 55 South Market St, San Jose, this makes it very easy to reach any Carrier you want. 55 South Market, is one of the premier locations in the Bay Area. Almost every Carrier has their IP POP or LD POP at 55 South Market, making it very convenient for diversity and cost efficient bandwidth.Â
Intelletrace is providing our customer a MPLS network for all of their offices and their colo, a 100 meg point to point for data replication, and 10megs of bandwidth for Internet. We are able to provide this network design using 3 different providers for full diversity and redundancy, due to the multiple fiber providers at the Core Site facility. Intelletrace’s flexible business model allows our customer to meet their goal of multiple Carriers, one point of contact, and one invoice, allowing them to work on their business.
Let us know if you would like us to set up a tour and provide a free consultation of your data center and wide area networking needs.Â
Social Networking, Finally
Mar 10th
It is nice to see a few of the Carriers are catching up to the Social Networking tools, which people use everyday to communicate. The first of the year, I turned over a new leaf to come out and call out the Carriers who continue to bring back the dinosaur age, when it comes to customer service.  Unfortunately, I do not have enough posts to discuss the Carriers who are stepping up and delivering at a high level. I have been posting and naming Carriers for almost 6 months now. Not one as responded until now.Â
Level 3 was the first to respond to our frustrations at Intelletrace. After taking several days and sometimes weeks, to get back budgetary pricing, Level 3 delivered Intelletrace a pricing tool. After 5 years of working with Level 3, we were happy to hear from them. The pricing tool is easy to use and prices out their private line and Internet access products. The more you use it, the more you can build up the database, so it will see be just a point and click for quick pricing. It took 2 days after our post, for Level 3 to  deliver what we needed to service our customers. I guess that is the power of blogging, when it goes out to the world. Blogging is getting to be more powerful than escalating within the Carrier executive levels. Hmmm… I starting to get other ideas.
XO also responded quickly after a blog post. After an install which went South, our head Geek posted his frustrations and XO quickly responded. We quickly spoke with Executives and have set up meetings to see how we can work closer together. At Intelletrace, we rely on our Carriers to make us successful. Our Carriers, are just as important as our customers. We are amazed they are starting to respond to our need through the Social Networking channels. I hope we can resolve problems and strengthen the partnership through getting to know each other better.
Level 3 and XO are ahead of the game when it comes to getting to know their customers and communicating. We will see how long until the others catch up or continue to fall behind in the market place.
Viva Las Vegas
Feb 28th
Heading to Las Vegas for the 2010 Spring Channel Partner show. This show is great for networking, meeting consultants and agents across the country, and having fun.Â
Intelletrace relies on relationships, networking, and referrals to build our business. Intelletrace started as having a reputation as the “consultant’s consultant”. We work with consultants to resolve their customer’s problems and make it very easy for their customers to order new data and Internet services. Consultants love this, as we allow them to concentrate of the job their customer hired them for. The consultant does not have to worry about a Carrier providing a service which does not work properly.Â
Intelletrace also works with a select few of telecom agents. The reason we just do not work with any agent, Intelletrace wants to maintain a high quality reputation and a great service level for it’s agents.  Our agents can access our ON-NET building list at http://www.intelletrace.com/OnNet-Bulding-Search.html and all of our Agreements at http://www.intelletrace.com/Agreements.html for their customers to review easily.
When agents sign up with Intelletrace, they can be very confident in selling the Intelletrace solution to their customer. Agents will have access to our entire team, consisting of an Account Manager, Sales Engineer, and our Customer Service Department. Another great advantage Intelletrace provides their agents, is an unbiased opinion on which Carrier might be the best fit. Intelletrace is a neutral Carrier, with access to many networks and very competitive pricing for their Agents to get the deal done. The commission plan is also very flexible, where Agents can make all the way up to 20% residual.  Â
Looking forward to another great time in Vegas. Hope to see you there!
Advantages of Being a Neutral Carrier
Feb 23rd
Due to holidays and lots of snow in Lake Tahoe, I took a little break. I am back and busier than ever. Companies still need lots of bandwidth to handle their growing networks. Here is one story on why being a neutral Carrier and having access to many different fiber networks, has many advantages. Â
Recently Intelletrace provided a 200 meg point to point from Sacramento to Oakland. Near the end of the installation process, the Carrier Intelletrace chose, ran into problems of building out their fiber network to Sacramento. Our customer had deadlines. Intelletrace acted quickly to search out another Carrier who had capacity to meet our deadlines. We found Time Warner Telecom…  Time Warner Telecom recently have begun to build out their network in the Sacramento area over the last year and had plenty of capacity to fit our needs. However, we had deadlines. We were a little concerned if Time Warner Telecom could meet our deadlines. We needed to be turned up in 15 days. Most Carriers take 45 to 60 days to turn up a circuit of this size, even when they have capacity. Time Warner Telecom turned up and was ready to go within our deadlines.
I should also mention Time Warner Telecom also came through for us during the Thanksgiving holiday. This time it was a 5 day deadline. Time Warner Telecom came through with flying colors. Although, the Time Warner Telecom footprint is limited, I believe they have a very good niche in the marketplace. I look forward to doing more business with them.
Marc Alciati
Age: 42
Gender: Male
Industry: Telecommunications
Occupation: President CEO
Location: Novato : CA : United States
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