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Over the next few weeks, I will be discussing topics which every company must have to succeed in today’s market place. It is part of the Intelletrace message and what differentiate Intelletrace as a service provider from the Carriers.
Being a service provider, Intelletrace cannot afford to pass the buck back to the customer and definitely not over to a Carrier. A Carrier will continue to make excuses and put blame on other forces or even the customer. We work with our customers to always make sure they are happy and have a usable service at a competitive price.  Intelletrace takes great pride on being accountable for the services we offer end to end.

Recently, we had an OC3 have constant problems on the Verizon Business network. After the circuit was re-provisioned on their meshed network, constant problems arise. First, the circuit was not automatically switching over to a new route when there was a problem and then it was switching to a path which was 50 percent higher in latency. We found out the hard way, their is no automation in their sonet backbone meshed network, to switch back to the main route.Â
Taking action quickly, Intelletrace quickly searched out a new Carrier to meet our customer’s needs. Even though Intelletrace is still under contract with Verizon Business for this service.  We found a Carrier with better latency than Verizon Business at the same price. We are working to turn up the new circuit and get them off the Verizon Business service quickly. Intelletrace is willing to incur short term penalties for long term relationships. I hope the Verizon Business feels the same way.

It reminds me of a great book I read, “The Nordstrom Way”. Nordstrom did not mind customers returning clothing which they might have bought years ago or was even dirty. If the customer was unhappy, they took it back with no questions. Nordstrom just wanted the customer to tell their story to their friends, so they too would start shopping at the customer friendly store, who holds themselves accountable end to end.

Wouldn’t it be nice if all businesses felt this way.