Marc Alciati

Flexibility and improving the customer experience is what every business is working on.  At least I hope to think so…   This proves to be challenging when most people already believe dealing with anything from your wireless service, your cable services, and especially your Internet services is awfully painful and is often a time killer.  However, [...]

I am not a marketing major, nor do I pretend to know the first thing about marketing, but I was wondering if all the marketing departments from the Telecommunication providers all hang out at the same bar.  It seems they all talk to each other to make sure none of them have the same name [...]

It’s funny… I recently blogged about what is service in telecom? Leave it to AT&T, who is probably the worst culprit and sets the service bar to an historic low, to continue expanding their wireless network through mega mergers instead of concentrating on taking care of their current clientele and growing organically. I’m a current [...]

I have been in telecommunications for ten years now. Very few Carriers understand the meaning of service or even know who their customer is.  I know most of the time it comes down to the account manager level and they are doing everything in their power to do the right thing. Often times, it is [...]