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Intelletrace has delivered many services to Equinix Data Centers to our customers worldwide. Many clients of Equinix have seen why Intelletrace has continued to win over clients and deliver “out of the box” solutions.  Equinix has seen why Intelletrace is a pleasure to work with. In the past, the IT manager would have to fight the carriers and continually follow up to hit their deadlines. This experience with a new carrier was a risk, but it paid off in great dividends. First, Intelletrace researched and provided for multiple carriers, to ensure Equinix got the diversity they needed. Not only was Equinix thrilled with the competitive pricing, but they loved the idea of one contract to sign, one invoice, one point of contact for install updates and support. Intelletrace first chose XO Communications and Verizon Business has the two carriers to meet Equinix’s needs. Equinix had a scheduled move in date which was 60 days out. Seems very reasonable, right? Well, if you have ordered Ethernet services lately with some Carriers, 60 days is next to impossible. I will go more in depth in another blog…

As, the install process moved along, both XO and Verizon Business had problems right away from meeting this 60 day due date. The IT manager was a little concerned, being he has never experienced the “the Intelletrace Way”. Immediately Intelletrace went into action. Intelletrace pushed both Carriers to better the date, at the same Intelletrace was researching other Carriers who can provide competitive pricing and diversity. XO Communications found a different path which provided the capacity to bring in their due dates. Verizon Business, although ON NET end to end, would not bring in their due date. Why??? you guessed it, another blog… Intelletrace was able to work with TWTelecom, to find capacity, confirm the install dates, and get a competitive price. Without the customer being penalized for cancelling the order and without signing new order forms, Intelletrace cancelled the Verizon Business order and went forward with TWTelecom. The work Intelletrace did behind the scenes, saved the customer hours of research and hours of time being spent on phone and emails. He was also thrilled he did not have to go back to his legal or his director to sign new orders forms, and have them question his decisions, on why he was switching providers and paying cancellation charges. The IT manager was thrilled, his due dates were meant and the experience was wonderful.  If you have experience PAIN recently, maybe is time you take a risk which will pay off in great REWARDS.