Archive for September, 2010

Often times I hear a network service provider “is just a middleman. They have no control over the Carriers” and “Network service providers just get in the way and add another layer to the problem.”  This is one of the biggest myths of of a Network Service Provider.  Often times it is the exact opposite.  At Intelletrace, we are installing anywhere from 15 to 25 different services each month.  We are constantly speaking with our vendors, developing great relationships, and working with the actual people in the buildings to get services installed or back up and running.  A typical response from a Carrier is, “we see the network up, so it must be the customer equipment”.  Intelletrace will continue to troubleshoot until the services are completely running to our customer’s satisfaction.  Intelletrace will provide a high level engineer to the issue if necessary, who can further assist with escalation and troubleshooting with the Carrier.  Most of the time, our customer’s are frustrated with the lack of knowledge of the support staff of the Carrier, equally frustrated with the escalation process, and are amazed at the lack of attention they are getting from a Carrier. 

 We know companies are understaffed and lack the resources to have people pulled away to take care of issue, which their vendors should be dealing with.  This is where Intelletrace adds the most benefit and is not just a middleman.   Bottom line, Intelletrace will not stop until your business is up and running.