Archive for July, 2009
Nothing Wrong with Outsourcing
Jul 13th
In a down economy, more companies look to outsource for services which is not their core expertise. Companies can no longer support departments which are not a revenue stream for their company or demand a big overhead.
Even Tier 1 Carriers are outsourcing their support and provisioning departments to help compete in this environment. Sprint has announced an agreement with Ericsson Services to assume this role. Verizon Buiness has moved their call centers to Buenos Aires and the Phillipines. Customers can no longer rely on dealing with the Carriers direct anymore, when support and provisioning issues arise. Although, customers believe they are calling the carrier direct, the people on the other line are most likely an outsourced call center.
Intelletrace’s core expertise is selling, installing, and support network services. We do not have the overhead to maintain our own network. We do not have our own equipment in the field. This enables Intelletrace to remain customer focused. More and more customers are starting to realize this. Customers know when they pick up the phone to call Intelletrace, they will not be on hold for 30 minutes (like I was with AT&T wireless last week) and they will be speaking with somebody who is employed and trained by Intelletrace.
Have you turned the corner yet?
A Simplified Experience
Jul 6th
Intelletrace understands how complicated the telecommunications industry can be. Technology is always changing and all of the experienced people are leaving due to layoffs. Just placing an order, can be very challenging. The big Carrier order forms can be several pages long, require conference calls with highly technical people (sometime several conference calls), and then the forms need to be mailed into the Carrier which delays the process even further.
Intelletrace has simplified this experience. All of our order forms can now be signed electronically. In a matter of seconds, customers can execute a 1 page order, via EchoSign. It contains the pricing, type of service, and contact information. Once received, a service delivery person will introduce themselves and review the order to make sure everything is correct.
All of the Intelletrace Product and Service Agreement, Service Attachments, and Service Level Agreements are all on the web at http://www.intelletrace.com/Agreements.html.
Try it out and you will see the difference a Carrier like Intelletrace can make…
Marc Alciati
Age: 42
Gender: Male
Industry: Telecommunications
Occupation: President CEO
Location: Novato : CA : United States
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